Country View Cottages - Luxury cottage holidays in cornwall
 

FAQs

What is included in the cost?
The cottage, gas, electric, sheets, towels and full use of the facilities.

Do we pay for extra cleaning?
Your accommodation is cleaned weekly and is provided with a vacuum cleaner and other basic cleaning items. However if you would like a more frequent cleaning service this can be arranged at an extra cost. Please contact reception to arrange this.

Are heating and power included?
Yes

Is Wi-Fi available and if so is it free?
Wi-Fi is  currently available at Tresooth the others we are working on.

Are bed linen and towels provided?
Yes beds are made up for your arrival and towels are provided (bring extra towels for swimming pool and beach).

Are cots and high chairs provided?
Yes upon request at time of booking at no extra cost.

What can we expect from our holiday cottage?
Upon arrival you will find a clean, fully equipped modernised cottage with all the usual home comforts. You will also find lots of outdoor space and facilities for you to enjoy.

Can we bring extra guests?
The number of guest must be confirmed at time of booking. Any changes to this must be agreed with the booking office prior to arrival.

What are the arrival and departure times?
Arrival is from 3pm and departure is 10am.

Can we bring our pet?
Yes you can for a small fee of £25 per animal for additional cleaning costs. Please mention this at time of booking as not all our barns allow pets.

Can I get Country View Cottage vouchers as a gift for someone?
Of course, please contact Emily or Jodie in the office who will be happy to help.

What can I do if I have a complaint?
In the unlikely event that you wish to make a complaint. Please contact the office immediately so it can be dealt with. Unfortunately compensation will not be given after your departure, if no complaint has been received.

How can I unsubscribe from your mailing list?
To unsubscribe simply click on the ‘unsubscribe’ link at the top of any communications.

Where am I permitted to smoke?
All of our cottages are non-smoking, there are however areas and seating outside where smoking is permitted.

Emergency & useful numbers?
Each cottage contains a welcome book where you will find some information on the cottage and complex. There is also local information and emergency numbers.
 

Do I need cancellation insurance and do you offer it?
We recommend that you take out insurance. Most high street insurers will provide it. This is not something that we offer.

 

What if we need to change our booking?
Where possible and if available we will let you change your booking to another date or cottage. Please be aware however that there could be a difference in price.

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Dog Friendly Holidays

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