Country View Cottages - Luxury cottage holidays in cornwall
 

Terms and conditions

1 – Bookings and VAT

Bookings will only be accepted on receipt of the customers deposit payment of 30% of the total cost payable in respect of the booking. If a booking is made less than 8 weeks prior to the arrival date then full payment must be paid at the time of booking.

Country View Cottages is a fully VAT registered company. The prices shown are inclusive of VAT and a full VAT invoice can be produced if required.

2 – Payment of Balance

The balance is payable 8 weeks prior to arrival and a reminder will be emailed 2 weeks before this date.

The deposit will be accepted as part payment in respect of the booking, if the balance is not paid in full by the due date, then Country View Cottages will be entitled to cancel the booking for the client without notice, and without incurring any liability to the customer in respect of any loss or damage following such cancellation. The cancellation will be deemed to have been made by the customer.

3 – Cancellation

In the event of cancellation by the customer the deposit will be retained and is non-refundable, if the customer cancels before the 8 week period prior to the arrival date and has paid in full then the deposit amount of 30% shall be retained and the remaining balance refunded to the customer. If the customer wishes to cancel within the 8 week period prior to the arrival date then the full amount will be retained and is non-refundable.

However Country View Cottages recognises that every booking is made in good faith therefore if we can re-let the property for the relevant period we will refund the customer a pro-rata amount.

In the extremely unlikely event of Country View Cottages having to cancel the booking, our liability shall be limited to any monies being fully refunded to the customer, however where possible alternative accommodation will be offered.

Although cancellations can not be avoided we recommend that you take out holiday insurance with an independent broker.

4 – Damage caused to the property

The customer undertakes to keep the Property and furniture, fittings and effects in or at the Property in the same state of repair and conditions as at the start of the holiday (reasonable wear and tear excepted), and to leave the property in a clean and tidy manner at the end of your stay. If any items shall be lost or damaged during the stay then the customer shall be responsible for the cost of replacing with the same or similar or making good such lost or damaged items before the end of their holiday. Any cost to Country View Cottages to replace or make good will be taken from the credit card given at the time of booking.

5 – Occupancy

Occupancy begins after 3pm on the scheduled day of arrival, and ends at 10am on the morning of departure. It is important that the properties are vacated by the agreed time so that cleaners have sufficient time to make the property ready for the next arriving guests.

6 – Keys

All of our properties are fitted with coded key safe holders, the customer will receive information on this along with the security code when full payment has been received.

7 – Linen

Bed linen is included in the price and beds are made up on arrival. Bathroom towels are provided but we advise that you bring extra towels for the beach.

8 – Pets

One domestic pet is allowed per cottage at a small extra charge, if you would like to bring more than one pet please contact us to discuss your requirements. Pets are not permitted in the bedrooms or onto the furniture. At the end of your stay please remove all traces of pets from the property and garden.

9 – Smoking Policy

All of our cottages are non smoking. Smoking is permitted in outside areas only.

10 – Swimming Pools

Outdoor swimming pools are open from April 1st – September 31st.

10 – The Tenancy

The property will be available to the customer and members of their party only and should be used solely for the purpose of a holiday within the meaning of Section 9 of The Rent Act. 1977.

In no circumstances may the period booked be exceeded unless written permission has been given by Country View Cottages and the customer will be liable for any additional charges.

The total number of people shall not exceed the number on the booking form unless notified to us in writing before the start of your holiday.

10 – General

Country View Cottages reserve the right to enter the property at all times, for the purpose of inspection or to carry out any cleaning, repair or maintenance to the property or equipment.

If the customer feels they have grounds to complain about the property they have chosen they must contact Country View Cottages immediately so that an investigation can be carried out. In no circumstances will compensation be given for complaints raised after the holiday has ended.

The customer and their group must not cause any nuisance or annoyance to any occupant of neighbouring premises and noise should be kept to a minimum after 11pm. Country View Cottages reserve the right to terminate the holiday immediately if any of the above conditions are not adhered to.

The person who has made the booking is authorised by all the other members of their party to sign the booking form on their behalf so that they shall be subject to these Conditions. This person accepts responsibility for all damage to the Property or any of its contents or the loss of any of its contents during the stay.

11 - Disclaimer

All of our properties and their facilities are used at your own risk. Special care must be taken at properties with swimming pools, play areas and ponds. Parents should ensure their Children are supervised at all times.

Dog Friendly Holidays

Dog Friendly Holidays

We welcome pets

Click here to see more information on pet friendly holidays
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Family Friendly Cottages

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